Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Wholesale Helper Service Desk
Staff Access Needed

For combined store setups, staff access is needed. Follow the steps here to provide access to our team.

  1. Wholesale Helper Service Desk
  2. Wholesale Helper Technical Support

Wholesale Helper Technical Support

Welcome! Use this form to request wholesale pricing across your storefront. For assistance, reach out via live chat, email us at themes@wholesalehelper.io, or call us between 8AM - 4PM PST at (415)-549-0997.

Prefer a demo call? Feel free to book a time with our team here: https://calendly.com/wholesale-helper

  • Request for B2B/B2C combined store

    Request to have wholesale prices on your entire storefront by filling out this form.

Required fields are marked with an asterisk*

Please provide the URL or Link to your store

Please provide the Store Name

Please feel free to add any special notes related to integration here

Drag and drop files, paste screenshots, or browse

Feel free to attach screenshots or notes here

For step by step instructions, click here to provide staff access to your store: https://tinyurl.com/98e35j3n. Alternatively, if you'd like us to request collaborator access, please mention it in the ticket description.

Powered by Jira Service Management
{"xsrfToken":"0ab7cec3420bc4fd7bc4737d4fceb6798197ba54_lout","branding":{"id":"2","key":"gsd","name":"Wholesale Helper Technical Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#6433d1","headerLinkColor":"#ffffff","headerLinkHoverColor":"#371f6b","headerLinkHoverBGColor":"#371f6b","headerBadgeColor":"#371f6b"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Wholesale Helper Service Desk","sharedPortalName":"Wholesale Helper Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Wholesale Helper Service Desk","sharedPortalName":"Wholesale Helper Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"gsd","projectId":10000,"serviceDeskId":2,"name":"Wholesale Helper Technical Support","description":"<p>Welcome! Use this form to request wholesale pricing across your storefront. For assistance, reach out via live chat, email us at themes@wholesalehelper.io, or call us between 8AM - 4PM PST at (415)-549-0997.</p>\n<p>Prefer a demo call? Feel free to book a time with our team here: <a href=\"https://calendly.com/wholesale-helper\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://calendly.com/wholesale-helper</a></p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"46","name":"Request for B2B/B2C combined store","descriptionHtml":"","callToAction":"Request for B2B/B2C combined store","introHtml":"<p>Request to have wholesale prices on your entire storefront by filling out this form.</p>","icon":10477,"iconUrl":"https://wholesalehelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[13],"key":""},{"id":"48","name":"Report Technical Issues","descriptionHtml":"","callToAction":"Report Technical Issues","introHtml":"<p>If you are running into technical issues or bugs then you may report them from here.</p>","icon":10476,"iconUrl":"https://wholesalehelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"49","name":"Request a Customization","descriptionHtml":"","callToAction":"Request a Customization","introHtml":"<p>If you need customization then feel free to submit your request here</p>","icon":10503,"iconUrl":"https://wholesalehelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"Technical Support"}],"orderMapping":{"13":[46]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TEC","userLanguageHeader":"Staff Access Needed","userLanguageMessageWiki":"<p>For combined store setups, staff access is needed. Follow the <a href=\"https://help.wholesalehelper.io/hc/en-us/articles/4408064059921-How-to-provide-staff-access-to-the-Wholesale-Helper-team-for-Wholesale-Pricing-Discount-B2B-WPD\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">steps here</a> to provide access to our team.</p>","defaultLanguageHeader":"Staff Access Needed","defaultLanguageMessage":"For combined store setups, staff access is needed. Follow the [steps here|https://help.wholesalehelper.io/hc/en-us/articles/4408064059921-How-to-provide-staff-access-to-the-Wholesale-Helper-team-for-Wholesale-Pricing-Discount-B2B-WPD] to provide access to our team.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlOGU2ZTYwMi03Y2QwLTQ3NWEtOTI5Ni0wNGM3OWE1OTg5ZGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTkwNTIxMjQ3NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2NDg1NTM5LCJuYmYiOjE3NzY0ODQzMzksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.R6FJ-X6YadczEAtp4CWeyeJ5nY27dBkI8VugrpPlGjI","targetCollection":"upload-user-collection--905212474","endpointUrl":"https://api.media.atlassian.com","clientId":"e8e6e602-7cd0-475a-9296-04c79a5989dd","tokenDurationInMins":20}},"reqCreate":{"id":46,"projectId":10000,"issueType":{"id":"10009","name":"Wholesale Rates for Full-Store"},"form":{"name":"Request for B2B/B2C combined store","descriptionHtml":"","callToAction":"Request for B2B/B2C combined store","intro":"<p>Request to have wholesale prices on your entire storefront by filling out this form.</p>","instructions":"","icon":10477,"iconUrl":"https://wholesalehelper.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10065","fieldConfigId":"10171","label":"Store URL/Link","description":"Please provide the URL or Link to your store","descriptionHtml":"<p>Please provide the URL or Link to your store</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10140","fieldConfigId":"10255","label":"Store Name (OLD)","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["Customer Created"]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Store Name","description":"Please provide the Store Name","descriptionHtml":"<p>Please provide the Store Name</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10047","fieldConfigId":"10152","label":"Selected Application","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10042"],"values":[{"value":"10042","label":"Pricing Discount","selected":false,"children":[]},{"value":"10043","label":"Lock Manager","selected":false,"children":[]},{"value":"10044","label":"Order Form & Re-Order","selected":false,"children":[]},{"value":"10045","label":"AReceivables","selected":false,"children":[]},{"value":"10046","label":"Pre-Order Helper","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please feel free to add any special notes related to integration here","descriptionHtml":"<p>Please feel free to add any special notes related to integration here</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10279","fieldConfigId":"10401","label":"Issue URL","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["https://wholesalehelper.io/"]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Feel free to attach screenshots or notes here","descriptionHtml":"<p>Feel free to attach screenshots or notes here</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10283","fieldConfigId":"10405","label":"Theme ID","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Customer Created"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10282","fieldConfigId":"10404","label":"Theme Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10064","fieldConfigId":"10169","label":"Ticket Update","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10090"],"values":[{"value":"10089","label":"Technical Team","selected":false,"children":[]},{"value":"10090","label":"Customer Success","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10317","fieldConfigId":"10439","label":"Preferred Email Address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10058","fieldConfigId":"10163","label":"Reported By:","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10409"],"values":[{"value":"10079","label":"Rohan","selected":false,"children":[]},{"value":"10209","label":"Talha","selected":false,"children":[]},{"value":"10077","label":"Mehak","selected":false,"children":[]},{"value":"10371","label":"Shanna","selected":false,"children":[]},{"value":"10244","label":"Abdullah","selected":false,"children":[]},{"value":"10279","label":"Parth","selected":false,"children":[]},{"value":"10334","label":"Customer Created","selected":false,"children":[]},{"value":"10403","label":"Haider","selected":false,"children":[]},{"value":"10404","label":"Usama","selected":false,"children":[]},{"value":"10409","label":"Prince","selected":false,"children":[]},{"value":"10439","label":"Joshua","selected":false,"children":[]},{"value":"10457","label":"Karla","selected":false,"children":[]},{"value":"10551","label":"Andres Torres","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10350","fieldConfigId":"10472","label":"Preferred Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10042","fieldConfigId":"10147","label":"Assigned To:","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10032"],"values":[{"value":"10032","label":"Rohan","selected":false,"children":[]},{"value":"10035","label":"Tejas","selected":false,"children":[]},{"value":"10029","label":"Aadil","selected":false,"children":[]},{"value":"10237","label":"Venisha","selected":false,"children":[]},{"value":"10313","label":"Chandan Joshi","selected":false,"children":[]},{"value":"10331","label":"Charlie","selected":false,"children":[]},{"value":"10333","label":"Customer Created","selected":false,"children":[]},{"value":"10527","label":"Armin Krndzija","selected":false,"children":[]},{"value":"10528","label":"Mrunal shah","selected":false,"children":[]},{"value":"10410","label":"Prince","selected":false,"children":[]},{"value":"10433","label":"Mahesh","selected":false,"children":[]},{"value":"10434","label":"Gauruv","selected":false,"children":[]},{"value":"10435","label":"Abhinav","selected":false,"children":[]},{"value":"10446","label":"Shahid","selected":false,"children":[]},{"value":"10449","label":"Faisal","selected":false,"children":[]},{"value":"10538","label":"Krupal","selected":false,"children":[]},{"value":"10776","label":"Elvira","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10284","fieldConfigId":"10406","label":"Setup Requirements","description":"For step by step instructions, click here to provide staff access to your store: https://tinyurl.com/98e35j3n. Alternatively, if you'd like us to request collaborator access, please mention it in the ticket description.","descriptionHtml":"<p>For step by step instructions, click here to provide staff access to your store: <a href=\"https://tinyurl.com/98e35j3n\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://tinyurl.com/98e35j3n</a>. Alternatively, if you'd like us to request collaborator access, please mention it in the ticket description.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10656","label":"Staff Access Granted","selected":false,"children":[]},{"value":"10654","label":"Theme Library Space Available","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/46","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/46","calendarParams":{"firstDay":0,"date":"2026-04-18T03:52:19+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlOGU2ZTYwMi03Y2QwLTQ3NWEtOTI5Ni0wNGM3OWE1OTg5ZGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTkwNTIxMjQ3NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2NDg1NTM5LCJuYmYiOjE3NzY0ODQzMzksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.R6FJ-X6YadczEAtp4CWeyeJ5nY27dBkI8VugrpPlGjI","targetCollection":"upload-user-collection--905212474","endpointUrl":"https://api.media.atlassian.com","clientId":"e8e6e602-7cd0-475a-9296-04c79a5989dd","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=wholesalehelper","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"0ab7cec3420bc4fd7bc4737d4fceb6798197ba54_lout","baseUrl":"https://wholesalehelper.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://wholesalehelper.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e8e6e602-7cd0-475a-9296-04c79a5989dd","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"051a10ea9d424ef389252dec3a09d79e","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://wholesalehelper.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}